Steps to take:

  1. Install your eSIM the day before you leave for travel and activate during your flight or when you arrive at your destination. 
  2. Select the type of device on which you are going to install an eSIM on (iPhone, Samsung, Google Pixel)
  3. Follow QR code installation if you have the code on another device to scan
  4. Follow the Manual Installation if you are unable to scan the QR code.

Select the device which you are going to install an eSIM on

iPhone Samsung Google Pixel

There are 02 ways of installing an eSIM on Google Pixel: Installation with QR code and Manual Installation. See each one step-by-step below:

Need to know before carrying out eSIM installation and activation on Google Pixel:

  • Ensure your device is eSIM-compatible and carrier-unlocked. Check out if your Google Pixel supports eSIM. 
  • You must have the QR Code on another screen or device or a printed paper to scan it with your phone camera.
  • Ensure that your internet connection remains stable throughout the entire proces
  • The QR code or manual installation can only be scanned ONCE.
  • DO NOT remove the eSIM from your device because it cannot be used again. 

Installation with QR code

Check your email

Open your email and find the email we sent you with the QR code. If you have not received your code, contact us.

Scan the QR code

You can either open your camera and scan the code, or navigate to “Settings”, select “Mobile Data”, and choose “Add Data Plan” to scan the code from there.

Take installation steps on your device

Scan the QR code to start the installation process. Use our guide below for step-by-step configuration. 

Steps to installl and activate your eSIM

  • Step 1: On your Pixel device, go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select Download a SIM instead. 
  • Step 4: Select Next.
  • Step 5: Your device’s camera will be active on the screen. Scan the QR code using the camera.
  • Step 6: Wait for the automatic installation.
  • Step 7: Enable your eSIM to start to use.

Notes: These steps above may also differ slightly based on your Google Pixel models and Android device versions. However, it’s just a little different wording, but the steps are basically. 

The detailed guides will be attached in the email after purchasing.

Google Pixel installation with QR code

Manual Installation

Check your email

Check the email we sent you with both the “SM-DP + address” code and the “Activation Code”. If you have not received your code, contact us.

Open “Settings” on your device

Next, go to “Mobile Data ”, click on “Add eSIM” or “Add Data Plan” and select “Use QR Code”.

Take installation steps on your device

Scan the QR code to start the installation process. Use our guide below for step-by-step configuration. 

Steps to install your eSIM manually

  • Step 1: On your Google Pixel device, go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select Download a SIM instead. 
  • Step 4: Choose Next to confirm your agreement on policies and terms of service.
  • Step 5: Choose the Need help button on the bottom left.
  • Step 6: In the line “Having trouble scanning your QR code?”, choose the option Enter it manually.
  • Step 7: Enter the eSIM code into the box and choose Continue.
  • Step 8: Choose Download to download your eSIM profile. 

* Notes: Detailed guides will be attached in the email after purchasing.

Google Pixell manual installation

How to Use your eSIM on Google Pixel

The Croatia eSIM will automatically activate when installation is complete. To turn on eSIM on Google Pixel and start to use when landing in your destination, you can follow these steps: 

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Go to SIMs and choose your eSIM plan.
  • Step 3: Switch the Use SIM button to activate your eSIM plan. 
  • Step 4: Confirm the activation.

Congratulations! Your plan has now been installed and is ready to use!

You can use 2 following ways to check:

1. Make sure that there is at least one bar in the signal icon on your device

2. Go to “Settings” on your Google Pixel device, select “Mobile Data”, click on the option that you have labelled before and check that “Data Roaming” is turned on.

If you cannot connect to the internet, please adjust your phone APN (access point name) by:

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Choose the eSIM profile you want to connect to the internet.
  • Step 3: Enable Mobile Data and Roaming.
  • Step 4: Choose Access Point Names.
  • Step 5: Enter the value sent by your eSIM provider on all APN fields (Cellular/Mobile data, and Personal Hotspot) or a different value if you use eSIM from another provider. The other fields are left blank.

You might need to erase your eSIM if:

  • You transferred the eSIM’s phone number to another Google Pixel device.
  • You’re going to sell, exchange, or donate your device.

Don’t erase your eSIM as a troubleshooting step, contact Croatia eSIM if you need support when having problems with your eSIM.

If you erase your eSIM, you’ll need a new one. Then set up your new eSIM.

Now let’s check out how to remove an eSIM from your device:

  • Step 1: Go to Settings > Network & Internet.
  • Step 2: Tap on the ‘+’ beside the SIM/Mobile network.
  • Step 3: Select the eSIM profile you want to remove. 
  • Step 4: Choose Erase SIM to remove the eSIM profile.
  • Step 5: Confirm Erase.

Yes. eSIM installation on Google Pixel will require an internet connection. Make sure you have at least wifi connection or cellular connection from the SIM card.  

Google Pixel from Pixel 3 models and newer models have dual SIM features with an eSIM and a physical SIM card.

Make sure you’re on your phone’s Home screen, then follow the steps below:

  • Go to Settings > About Phone.
  • Check out the Device Name. If the device name has been changed, then check out the Model to know the Pixel model that you’re using.

Although you can have multiple eSIM profiles on one Google Pixel (upto 20), it is recommended that you should install 3-4 eSIM on each device. There will only ever be 1 active eSIM profile, though.